Frequently asked questions

1/ Are the pastries gluten free?

None of our pastries are gluten free.

2/ Are the pastries contain nuts?

Some our pastries contain nuts. All of our pastries are made in a nut facility environment.

3/ Where are the pastries made?

Pâtisserie Vanessa bake fresh every single day and make everything from scratch.

Our commercial kitchen is located on 1590 Park Avenue.

4/ What is the best way to buy your pastries?

Through our website. A chat is available everyday from 9 a.m. to 5 p,m. if you have any questions, we will answer right away.

5/ What is your delivery zone?

We only deliver in Manhattan through Messenger. If you are outside Manhattan, you can always order our pastries from Goldbelly.com and get delivered 24-48 hours later.

6/ When do you delivery after we order?

We ask for a 24 hour notice.

7/ Do you deliver in Manhattan on week-ends?

Yes! We deliver Monday through Sunday.

8/ Can I receive my pastries the same day I ordered?

Because we care about the quality of our pastries, we cannot deliver the same day as we produce everything on the spot. This is why we have a 24 hour order notice.

9/ Will I receive an invoice with my delivery?

You will receive an email with confirmation of order on the day of the purchase.

10/ What can I do if I have a problem ordering on the website?

Please, don't hesitate to reach out via email at contact@patisserievanessa.com or use the chat available everyday from 9 a.m. to 5 p.m.

11/ Can I cancel my order?

We bake to order, from our oven to you! For this reason, placed orders may not be canceled. Please contact us at orders@patisserievanessa.com with your order information and we will do our best to accomodate.

12/ How can I store my pastries after receiving them?

Please refer to the website in the section of the pastry you are buying.

13/ Can I return the pastries after receiving?

We are taking back any pastries once they are delivered.

14/ How do I order for a special event, wedding or corporate account?

Please reach out to us at orders@patisserievanessa.com.

15/ How do I order the pastries for my coffee shop, tea salon, hotel or retail shop?

Please refer to the wholesale section. You can also send an email to contact@patisserievanessa.com

16/ Is there a price limit to order?

Yes there is. The limit price order is $X because of the limited time we are having to prepare your pastries. If you want to order a large amount of pastries for a future date, you can always contact us at orders@patisserievanessa.com

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