Frequently asked questions
1/ Are the pastries gluten free?
None of our pastries are gluten free.
2/ Are the pastries contain nuts?
Some our pastries contain nuts. All of our pastries are made in a nut facility environment.
3/ Where are the pastries made?
Pâtisserie Vanessa bake fresh every single day and make everything from scratch.
Our commercial kitchen is located on 1590 Park Avenue.
4/ What is the best way to buy your pastries?
Through our website. A chat is available everyday from 9 a.m. to 5 p,m. if you have any questions, we will answer right away.
5/ What is your delivery zone?
We only deliver in Manhattan through Messenger. If you are outside Manhattan, you can always order our pastries from Goldbelly.com and get delivered 24-48 hours later.
6/ When do you delivery after we order?
We ask for a 24 hour notice.
7/ Do you deliver in Manhattan on week-ends?
Yes! We deliver Monday through Sunday.
8/ Can I receive my pastries the same day I ordered?
Because we care about the quality of our pastries, we cannot deliver the same day as we produce everything on the spot. This is why we have a 24 hour order notice.
9/ Will I receive an invoice with my delivery?
You will receive an email with confirmation of order on the day of the purchase.
10/ What can I do if I have a problem ordering on the website?
Please, don't hesitate to reach out via email at contact@patisserievanessa.com or use the chat available everyday from 9 a.m. to 5 p.m.
11/ Can I cancel my order?
We bake to order, from our oven to you! For this reason, placed orders may not be canceled. Please contact us at orders@patisserievanessa.com with your order information and we will do our best to accomodate.
12/ How can I store my pastries after receiving them?
Please refer to the website in the section of the pastry you are buying.
13/ Can I return the pastries after receiving?
We are taking back any pastries once they are delivered.
14/ How do I order for a special event, wedding or corporate account?
Please reach out to us at orders@patisserievanessa.com.
15/ How do I order the pastries for my coffee shop, tea salon, hotel or retail shop?
Please refer to the wholesale section. You can also send an email to contact@patisserievanessa.com
16/ Is there a price limit to order?
Yes there is. The limit price order is $X because of the limited time we are having to prepare your pastries. If you want to order a large amount of pastries for a future date, you can always contact us at orders@patisserievanessa.com.